Using the LJMU ActiveSync Server

Smartphones, Tablets & Activesync

ActiveSync is a Microsoft service for syncing your Email, Calendar and Contacts to mobile devices like phones & tablets.

It is supported by nearly all phone manufacturers including:-

Apple (iPhones, iPad),

Google (all Android devices),

Nexus 7

Windows 8 Surface

Windows Phone,

Blackberry (* limited support)

Whatever your device, it is likely you will be able to support this - depending on the wording used it might refer to adding a Microsoft Exchange / ActiveSync or EAS (Exchange ActiveSync Server) account.

LJMU provide an Activesync server for all users - this is free, there is no cost for you to use this so you can synchronise your email, calendar and contacts from anywhere in the world.

If you have a big list of addresses & phone numbers in Outlook or on your phone already, Activesync is a great way of getting these and keeping them safely so you will never lose any important mobile numbers.

LJMU ActiveSync Server - Standard instructions for all devices: -

These instructions will work for all if you follow them.

Server name:

Domain name: USERS (if prompted)

Email address: e.g for staff, for students.

Then your normal LJMU username and password.

On most devices, you can choose separately to synchronise your email, calendar and contacts and how often to sync.

You might only want 1, 3 or 7 days of email or perhaps only download attachments less than 25k in size for example.

If you sync your contacts then you can use and update your normal address book in Outlook or on your phone so they are backed up.

NB If using a mobile phone or SIM/ 3g based device, always check your data costs first. Using data can be expensive if not pre-agreed with your provider especially when abroad. If you are unsure about this, try and use a wireless network like eduroam if available especially when setting a new device up the first time.

You can set your account to synchronise as new mail arrives (push email), every 15/30 minutes, every one/ two/four hours or just manually when you need to. Setting this mail check lower will also increase the battery life of your device.


Activesync for iPhone / Ipad

To configure your iPhone or Ipad to use Activesync

On the home screen, choose Settings > Mail, Contacts, Calendars > Add Account. From the Add Account list, select (Microsoft) Exchange

You will be prompted to enter your Email address, Username, Password and a description. This will then try and autoconfigure the settings but will fail and then ask for more details as below.

You will be prompted for the activesync server address. Enter this as The domain is just users

The description is what you will see the account listed as in all dialog boxes.

Once the iPhone/iPad has confirmed connectivity, you will be asked which folders to synchronize. By default Email, Contacts, and Calendars are selected.
Once you save this information, the device will begin to synchronize.

You can go back into the account settings to configure additional options, such as the number of days for synchronization.


ActiveSync for Android Devices (Google)

Many phones & tablets run Google's Android operating system, e.g Samsung Galaxy S4, HTC One X.

Follow the standard server details above to configure your mail. You will be asked to provide your email address & password.

Choose manual setup, configure the server to and domain name to users as above.

There are many different versions of Android so it is difficult to provide exact instructions for each model and manufacturer. Nexus 7 and Android 4 instructions are provided below.

On newer devices, you will receive a security request to allow ActiveSync to access your phone or tablet, and be able to access certain features on it.


Do not worry about this. It is a standard feature of LJMU's email and will never be used to perform any actions on a student phone/ tablet.

Click Accept/ Yes, email setup is now finished.

Activesync for Android Tablets (V4.0) including Nexus 7

These are specific instructions for the Google Nexus 7. Similar devices like the Nexus 4, 10 and any Android v4 operating system will follow these instructions closely.


Activesync for Microsoft Windows 8 and Surface users

Setting up email, calendar and people on Windows 8 is relatively simple. In the mail app add an additional account with the settings below. For more detailed guide, see here.


Activesync for Windows Phone 7, 8 & Windows Mobile

Again follow the standard instructions of with your username & password. If asked for separately the domain is USERS.


Personal Blackberry Devices using Outlook Web Access

If you have a newer Q or Z series 10 follow the general instructions for ActiveSync/ Exchange at the top of the page.

If you have an older style Blackberry, follow the instructions below.

NB LJMU Staff provided Blackberrys are automatically configured and do NOT need to follow these instructions. These devices are pre-configured.

If you have bought a Blackberry yourself and want to connect your LJMU email then follow these instructions.
Using any other servername is not recommended and may cause problems with your phone, mail may be lost.
Either on your phone, or on your provider's webpage select account type of "Microsoft Exchange/ Outlook Web Access"
Enter your LJMU Email Address & Password then click Next,
Enter your username -
Enter your email address in the Mailbox name field (like
Click Next
Fill in the servername as show above. the server needs to be specified as https (secure) if not already listed.

You should receive a confirmation email telling you that you have successfully configured your email account – you will, however, have to wait 20 minutes before you start receiving emails.

Since you also need to use facilities provided by your phone provider, these instructions are provided AS IS, and only limited support is available.

Blackberry syncing by this method only provides email, not calendar or contacts. To sync these you will need to locally sync these from a PC, or via additional third party software.

Page last modified 27 February 2015.

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